Terms & Conditions

These Terms & Conditions (T&C) govern the use of the websites and all services and products provided by Roger N Reckon ("We," "Us," or "the Company"). By using our Services, you agree to these T&C, along with our separately published Privacy Policy, Cancellation & Refund Policy, and Shipping & Delivery Policy.

1.1. Agreement: These T&C govern the use of all digital properties owned or operated by Roger N Reckon, including the domains rogernreckon.com, rogernreckon.in, custompc.co.in, custompc.in, and rnr.org.in (collectively, the "Website"), and all services and products provided, including Custom PC Builds, DeepClean, Performance Test Pro (PTP), RMA & Repair, and the purchase of components/goods (collectively, "Service Packages," "Services," or "Products").

1.2. Acceptance: By accessing the Website, purchasing any Product, or booking any Service or Service Package, the Customer ("You") agrees to be bound by these T&C, and all referenced policies.

1.3. Capacity: You represent that you are at least 18 years of age and can form legally binding contracts under the Indian Contract Act, 1872.

2.1. Pricing and Quotations: Prices and specifications are subject to change. Quotations for Custom PC Builds are valid for 48 hours.

2.2. Custom PC Builds (BTO) - GST Inclusive: A 50% non-refundable deposit is required to confirm all Build-to-Order (BTO) PC orders. Custom PC pricing is inclusive of 18% Goods and Services Tax (GST). The full balance is due upon completion and before dispatch/collection. All delivery/build times are estimates only.

2.3. Component-Only Orders (Standard Sale): Full prepayment is required at the time of placing the order.

2.4. Repair, Upgrade, and Other Services and Service Packages (DeepClean, PTP, RMA & Repair, Complete360 and More) - GST Exclusive: A mandatory Diagnostic or Service Fee is due upon booking/intake. This fee excludes 18% GST and is non-refundable upon service cancellation after device acceptance or service commencement. It is your sole responsibility to back up all data, software, and personal files before submission. Roger N Reckon is not liable for any loss of data. Devices uncollected or unpaid for within 30 days after notification of completion will be considered abandoned and may be disposed of to cover charges.

2.5. Used/Refurbished Parts: We may use new, used, or reconditioned parts at our discretion for repairs, unless otherwise agreed.

3.1. General Service Exclusion (DeepClean, PTP, etc.): All prices quoted for standard Services and Service Packages (including DeepClean and PTP) are exclusive of the mandatory 18% Goods and Services Tax (GST). These services strictly exclude the repair, replacement, or cost of faulty hardware components and focus on cleaning, diagnostics, and assembly/re-assembly only.

3.2. RMA & Repair Services (Chargeable Repair Estimates and GST): For devices submitted under the RMA & Repair Service, we will provide a separate, extra, and chargeable estimate for any necessary hardware repair or replacement. This estimate and the resulting repair cost are exclusive of 18% GST.

3.3. Complete 360 Package: This comprehensive package integrates these component Service Packages: DeepClean, Performance Test Pro (PTP), and RMA & Repair.

4.1. Payment Methods: We accept payments via the methods displayed on our Website, processed through authorized third-party Payment Gateway Service Providers, or via official, pre-agreed bank transfers to the Company's registered bank account.

4.2. Authorization: Payment is accepted only after successful authorization and funds are credited to our account.

4.3. Unauthorized Use & Payment Processor Liability: You must only use payment methods for which you are the authorized user. RNR utilizes third-party Payment Gateway Service Providers (PSP) and does not directly store sensitive payment data. RNR is not liable for any unauthorized use of your payment instrument or damages, including data breaches, occurring within the PSP’s systems.

4.4. Chargebacks and Reimbursement: You agree to first attempt to resolve any payment disputes with RNR directly by contacting our support team prior to initiating a chargeback. If an unwarranted chargeback is proven, you agree to reimburse RNR for any and all fees levied by the payment processor or card network, including the chargeback fee and administrative costs.

4.5. Forbidden Payment Channels (Social Media/Chat): Roger N Reckon does not accept or solicit payments through social media platforms (including WhatsApp, Instagram, or Facebook Messenger) or via any personal, non-official QR codes shared on these platforms. Any loss incurred from payments made via these unauthorized channels is the Customer’s sole responsibility.

4.6. Customer Verification of Beneficiary Name: For all payments, the beneficiary or merchant name displayed on the payment screen must explicitly be "Roger N Reckon" or the full registered legal entity name. If the displayed name is an individual's name or a different company name, the Customer must not proceed and should immediately contact RNR's official support channels.

5.1. Company Ownership: All content on the Website, including text, graphics, logos, images, service names, trademarks, and the Company name Roger N Reckon, are the sole property of the Company.

5.2. Website Use Permission (Browsing & Shopping): You are permitted to access and browse our Website content for the purpose of shopping, learning about our services, and placing orders. This permission does not include the right to copy, reproduce, or use any part of the Website for your own commercial business operations.

5.3. Prohibition on Copying: Reproduction, duplication, copying, selling, reselling, or exploitation of any portion of the Services without express written permission from Roger N Reckon is strictly prohibited.

5.4. Third-Party Intellectual Property: All third-party trademarks, logos, and service marks mentioned on the Website are the property of their respective owners. Display of these marks does not constitute an endorsement or affiliation.

6.1. Manufacturer Warranty: All new components are covered solely by the original manufacturer's warranty.

6.2. Limited Warranty on Labor and Workmanship: Roger N Reckon warrants only the quality and execution of the labor and services provided. This warranty guarantees that the work was performed in a technically competent manner and will be free from defects in workmanship for the applicable period (7 calendar days for Standard Services and In-House Component-Level Repairs), commencing from the Completion Date. The claim is valid only if the problem is the exact same issue and is conclusively determined to be the direct result of an error in the initial labor execution.

6.2.4. Exclusions (What is Not Covered): This Limited Service Warranty is strictly limited to the labor and does not cover environmental factors (e.g., natural dust accumulation), wear and tear, user misuse, new problems unrelated to the original service, or any fault arising from Customer Intervention (e.g., opening the chassis or altering the internal component layout).

6.3. Immediate Voiding of Warranty and Claim Refusal: The service warranty is immediately voided (terminated) if the product is found to have been mishandled, physically damaged, or altered/repaired by any party other than Roger N Reckon staff during the warranty period, including all instances defined as 'Customer Intervention'.

6.4. External Security Risks & Third-Party Actions (No Liability): Roger N Reckon is not liable for any financial losses, data breaches, or damages resulting from your interaction with external, malicious third parties (e.g., phishing, malware, scam attempts, or fraudulent websites). It is your responsibility to secure your personal devices and verify communications.

6.6. Limitation of Liability: IN NO EVENT shall Roger N Reckon be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including: loss of profits, revenue, time, data, or sentimental losses. Our total liability for any direct claim arising from a transactional error shall not exceed the exact purchase price you paid for the specific Service or Product.

6.7. General Disclaimers and Acknowledgment of Risks: All Services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee that any diagnostic service will identify the fault, or that any repair will permanently fix all problems. You acknowledge that all computer repair and diagnostic services carry an inherent risk of data loss and confirm you have already created a complete backup of all critical data.

7.1. Right to Modify: Roger N Reckon reserves the right, at its sole discretion, to modify, suspend, or discontinue any Service and any Product (including service package features, pricing, and availability) or these T&C at any time without prior notice.

7.2. Right to Refuse Service and Refund Obligation: We reserve the right to refuse, suspend, or cancel any Service or order at any time, for any reason. If we exercise this right after payment, we will refund the prepaid amount, minus a proportionate deduction for any Service or labor already rendered, including the non-refundable Diagnostic Fee.

7.3. Termination of Ongoing Service Due to Customer Conduct: Roger N Reckon reserves the right to immediately terminate any ongoing service if the Customer engages in abusive, threatening, or harassing behavior toward staff, or significantly obstructs the ability of RNR staff to complete the services.

7.4. Cancellation Due to Out-of-Stock/Unavailability: Roger N Reckon reserves the right to cancel any order if the required components are critically unavailable. In all instances of cancellation initiated by Roger N Reckon due to out-of-stock issues, the Company will process full refund of all amounts prepaid by the Customer for that specific order.

8.1. Governing Law: These T&C shall be governed by and construed in accordance with the laws of India.

8.2. Mandatory Binding Arbitration: Any dispute arising out of or relating to these T&C shall be first settled by Mandatory Binding Arbitration. Litigation is only permitted to enforce an arbitration award or for injunctive relief. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, and the seat and venue of the arbitration shall be Delhi, India.

8.3. Exclusive Jurisdiction: Subject to the provisions of Mandatory Binding Arbitration, the courts in Delhi, India shall have exclusive jurisdiction over any matter related to the enforcement of the arbitration award or for seeking interim or injunctive relief.