Shipping & Delivery Policy

Scope: Custom PC Builds (BTO) and Pre-Built Systems ONLY

Effective Date: 23 October 2025

This Shipping and Delivery Policy outlines the processes and expectations for the delivery of Custom PC Builds (BTO) and Pre-Built Systems purchased from Roger N Reckon ("We," "Us," or "the Company"). This policy does not apply to standalone components, accessories, or service appointments.

The processing time is dedicated to ensuring the quality and stability of your high-value system before shipment.

Product Type: Custom PC Builds (BTO) & Pre-Builds

Processing Time (Before Shipment): 7–10 Business Days (Standard)

Details: This period includes component procurement, professional assembly, comprehensive Quality Assurance (QA) testing, benchmarking, and secure packaging. Crucially, if a component fails during the QA process, the time required to re-order and replace the part will extend this processing estimate. Customers will be notified immediately of any such delay. Shipping time begins only after final QA is complete.

All Custom PC Builds are shipped using Secure Freight methods, which include specialized handling, robust packaging, and high-value insurance options to ensure maximum protection.

Shipping Details Shipping Method: Custom PC Secure Freight Estimated Transit Time: 3–7 Business Days (Varies by Location) Details: This service is optimized for the safe transport of fully assembled systems. Time is comparable to standard delivery but includes extra internal packaging, insurance options, and specialized courier handling. After shipment, product will be delivered within 7-14 business days depending on the destination and courier performance.

Delivery Notes Delivery times are estimates and may vary due to unforeseen circumstances, location, or carrier delays.

Force Majeure and Unforeseen Delays (Nature Clause) Roger N Reckon is not liable for delays in processing or transit caused by circumstances beyond our reasonable control (known as Force Majeure events). These events include, but are not limited to, natural disasters (floods, earthquakes), civil unrest, government action, transportation network failures, severe weather, courier strikes, or widespread public health emergencies. In the event of such a delay, we will communicate the situation promptly and work to complete the delivery as soon as safely possible.

• Calculation: Shipping charges for Custom PC systems are calculated based on the large weight and dimensions, destination, and the required secure freight service level. • Visibility: All applicable shipping charges will be clearly displayed during the checkout process before payment confirmation.

Once your Custom PC Build has completed final testing and is shipped, you will receive a Shipping Confirmation email containing the following: • The name of the specialized courier company. • Your unique Tracking Number. • A direct link to the courier's website to monitor your shipment's progress.

You will receive a separate notification when the internal build and QA process is complete and the system is ready for dispatch.

Roger N Reckon's standard shipping services do not include full insurance against loss or damage in transit. The risk of loss and title for your PC system passes to you, the customer, upon our delivery of the merchandise to the carrier.

Risk for Uninsured Shipments If you choose not to purchase Secure Shipment Insurance, you assume all risk of loss, damage, or theft after the PC is picked up by the courier. Roger N Reckon will not be responsible for providing a refund or replacement for lost packages that were shipped uninsured. Customers with uninsured packages must file a claim directly with the carrier.

Secure Shipment Insurance (Highly Recommended for BTO) You have the option to purchase Secure Shipment Insurance during the checkout process, which covers the full value of the Custom PC. Definition of Loss (Insured): For insured shipments, a Custom PC is considered lost if tracking information has not updated for 10 consecutive business days after the last known scan, or if the carrier explicitly confirms loss. Insured Resolution: If an insured shipment is confirmed lost, Roger N Reckon will handle the claim with the carrier and, at your choice, either issue a full refund or dispatch an immediate replacement (subject to component availability).

Due to the size, value, and sensitive nature of a complete PC system, strict adherence to this inspection protocol is mandatory for any damage or loss claims.

• Mandatory External Inspection: Before signing the delivery receipt or providing the One-Time Password (OTP) to the delivery agent, you must visually inspect the exterior of the PC packaging for any signs of tampering, crushing, punctures, water damage, or re-sealing. • Tampering/Theft Protocol: If the exterior shows clear signs of being opened, re-taped, or if the weight feels significantly lighter than expected, you must immediately open the package in the presence of the delivery agent to confirm contents. o If the contents (the Custom PC) are missing or replaced with another item, you must refuse the delivery. o You must immediately notify Roger N Reckon Support at sales@rogernreckon.in. • Notation on Receipt: If any external damage or suspected tampering is observed (even if you accept the package), you must immediately notify the delivery agent and make a clear notation on the courier's delivery receipt (e.g., "Package Tampered - Subject to Internal Inspection"). • Reporting: All suspected damages or tampering must be reported to sales@rogernreckon.in within 4 hours of acceptance or refusal with photographic or video evidence. Failure to follow these steps may void our ability to file a claim with the carrier and could affect the resolution of your issue.

If you receive a PC system that is factually different from the specification ordered and invoiced, follow this procedure: • Reporting: Contact Roger N Reckon Support at sales@rogernreckon.in within 24 hours of delivery, providing your order number and clear photographs of the received system and the shipping label. • Resolution: Upon confirmation of a fulfillment error on our part, we will arrange for the immediate collection of the incorrect PC and the expedited shipment of the correct PC at zero cost to the customer.

• Customer Responsibility: It is the customer's responsibility to ensure the shipping address provided during checkout is accurate and complete. • Correction: If an incorrect address is provided and the PC has not yet shipped, please contact us immediately for correction. • Redelivery: If the order is shipped to an incorrect address due to customer error and needs to be rerouted or redelivered, the customer will be responsible for any additional shipping and handling charges incurred by the carrier.