Privacy Policy

Effective Date: October 25, 2025

This Privacy Policy describes how Roger N Reckon (referred to as "we," "us," or "our," and also known as "RNR"), the provider of expert PC services, custom builds, and diagnostics, collects, uses, and protects your personal information. This policy applies when you access or use our services via our primary domain (rogernreckon.com), secondary domains (including rogernreckon.in custompc.in custompc.co.in and rnr.org.in), mobile application (if applicable), book services, or otherwise interact with us.

We are committed to being the most trusted and respected partner in the personal computer industry, and that trust begins with protecting your privacy.

By using our Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described herein.

We collect information essential to fulfil your service requests, ensure quality control, and improve our services.

A. Information You Provide to Us (Service and Identity Data) When you create an account, book an appointment, or contact us, you voluntarily provide the following:

Contact Data: Name, Email Address, and Phone Number.

Identity and Profile Data: Username, and any information you post to your account or profile (e.g., profile picture, if applicable).

Service Details: Requested service type (e.g., DeepClean, RMA & Repair, Custom Builds), PC specifications (if provided for consultation), and scheduling preferences.

Logistics Information: Address information, collected during a subsequent call-back or secure chat session, necessary for service pickup or delivery.

Transaction Data: Details of services availed, and limited payment information (such as a transaction ID or the last four digits of a credit card) provided to us by secure payment processors for tracking purposes.

Marketing and Communications Data: Your preferences for receiving marketing materials, and any feedback or comments you provide.

B. Communications Data (Interactions with Agents and Automated Tools) For quality assurance, verification, training, and service continuity purposes, we collect and store records of your communications: Call Recordings: Telephone calls made to or from our service numbers (9213434343 or +911141604343) may be recorded. Chat Logs: Records of your interactions with our customer support and technical teams via chat platforms on our website or application are stored. Automated Interactions Data (Chatbots/Bots): When you interact with any RNR automated tools (including chatbots for initial support or diagnostics), we collect the full transcript of the conversation, the time stamps, the context provided, and any feedback on the bot's performance. This data is used to train and improve the AI models and ensure seamless context handoff to a human agent if required.

C. Information Collected Automatically (Technical and Usage Data) When you visit our Platform, we automatically collect data related to your device and activity: Technical Data: IP address, browser type, internet service provider, device ID, device type, operating system details, and timestamps. Usage Data: Information on how you use our Services, including your activity on the platform, pages viewed, clicks, user taps, time spent on the Platform, and booking history.

D. Confidentiality of PC Data during Service During RMA, repair, or diagnostic services, our technicians may access your machine's operating system and configuration files. We do not copy, share, or analyze the personal files, documents, or data stored on your computer's hard drive or solid-state drive, unless explicitly required as part of a contracted Data Recovery service or mandated by law. Access is strictly limited to diagnosing the reported fault and ensuring the integrity of the repair.

We process your data for the following essential purposes: Service Fulfilment: To schedule, confirm, execute the repair or consultation, and coordinate logistics (pickup/drop-off) with our partners. Verification and Quality Control: To review recorded calls and chat logs to monitor service quality, verify instructions, and resolve disputes. Communication: To contact you via email or phone (including 9213434343 and +911141604343 and other numbers used by us) regarding your appointment, service progress, and payment processing. Analytics and Improvement: To analyze Technical and Usage Data to improve the functionality and design of our website and mobile application. Training and AI Improvement: To use communications data, including bot transcripts, to train our support agents and refine our automated tools and AI response systems. Marketing: To send you relevant promotional materials and offers, subject to your explicit consent. Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and defend against legal claims.

We will never sell your personal data. We share information only when necessary to provide the Services or comply with legal requirements. Logistics and Technical Partners: We share your Name, Contact Data, and Logistics Information (Address) with our trusted field technicians, logistics providers, and internal teams strictly to facilitate the physical collection, repair, and delivery of your PC and associated components. Service Providers: We share data with external third parties who provide essential services on our behalf (e.g., cloud hosting, payment processors, web analytics, AI platform providers). Legal Requirements: We may disclose information when required by law, court order, or governmental authority.

We use cookies, web beacons, and similar technologies to enhance your experience, understand site traffic, and remember your preferences. You have the ability to manage or disable cookies through your browser settings, though this may affect the functionality of our website. We do not currently recognize or respond to browser-initiated "Do Not Track" (DNT) signals. Our tracking practices remain consistent regardless of any DNT settings you may have configured in your browser.

All content, including text, graphics, logos, images, service names (Roger N Reckon, RNR, DeepClean, RMA & Repair), and the design of the website and applications, are the exclusive property of Roger N Reckon and are protected by copyright, trademark, and other intellectual property laws.

Downloading and Unauthorized Use: You are granted a non-exclusive, non-transferable, revocable license to access and use the Service strictly in accordance with these policies. Unauthorized copying, downloading, distribution, or use of any content from our Platform for commercial purposes, or for the creation of any competitive service, is strictly prohibited and constitutes a violation of our intellectual property rights. Violations will be pursued to the fullest extent of the law, including seeking injunctive relief and damages. The complete terms governing content use and misuse are detailed in our Terms and Conditions document.

You have the following rights regarding your data. To exercise any of these rights, please contact us using the details in Section 11. Access and Correction: You have the right to request a copy of the personal data we hold about you and request that we correct any inaccurate or incomplete data. We aim to respond to such requests within 7 business days. Opting-out of Marketing: You can opt-out of marketing communications by following the unsubscribe instructions in any promotional email. Please allow up to 10 business days for this request to take effect.

You may request the deletion of your user account and associated personal data by emailing us. We aim to process your request within 7 business days. Please be aware that: We will retain certain Transaction Data and other information as necessary to comply with legal obligations (e.g., tax and accounting laws), resolve disputes, and enforce our agreements. Once your account is deleted, you will lose access to all associated service records.

We may offer areas on our Platform where you can post comments, feedback, or reviews. Please note that any information you disclose in these areas becomes public information. We cannot control how third parties may use such content and disclaim all liability in this regard. You are solely responsible for all content you publish.

We employ appropriate security measures, including encryption and access controls, to protect your personal data. Your data will be retained for as long as necessary to fulfil the purposes outlined in this policy and for a reasonable period thereafter to comply with our legal obligations.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us: By Email: info@rogernreckon.com By Phone (For Privacy Inquiries): +911141604343 Landline: +911141604343 (Operating Hours: 2 PM - 7 PM) Mobile: 9213434343 (Operating Hours: 2 PM - 7 PM) Mailing Address: Shop no. 3, Laxman Palace, Veer Savarkar Block, Shakarpur, Near Nirman Vihar Metro Station, Delhi - 110092, India.

THIS WEBSITE IS OWNED AND MANAGED BY ROGER N RECKON, GSTIN: 07ATNPG1858L1Z8

For formal grievance reporting, escalation of issues, or if you feel your previous contacts were unsatisfactory, please contact our escalation desk directly: By Email: edesk@rogernreckon.com